SAFGARD™ Extended Warranty Programs
In our commitment to providing quality customer service and aftermarket support, SAFLOK™ offers two types of coverage to safeguard your investments once your manufacturers’ warranty on your locks and systems have expired.
The table below is a snapshot of the features and benefits available via the SAFGARD and SAFGARD Plus programs.
Features & Description
| Extended Warranty Feature |
No Warranty |
SAFGARD Basic |
SAFGARD Plus |
| 800 # Tech Support Calls |
Yes |
Yes |
Yes |
| Tech Support Availability |
24 hour 7 days
|
24 hour 7 days
|
24 hour 7 days
|
| Technical phone support &
front office remote dial-in
diagnostic support
|
All calls charged
8:30 am-5:00 pm
Mon. - Fri.
If after 5:00 pm
weekdays or anytime
on weekends, or
holidays, emergency
calls are billed at $50
per 15 min., non-
emergency calls are
billed at $100 per
15 min. |
No charge between
8:30 am-5:00 pm
Mon. - Fri.
If after 5:00 pm
weekdays or anytime
on weekends, or
holidays, emergency
calls are billed at $50
per 15 min., non-
emergency calls are
billed at $100 per
15 min. |
No charge between
8:30 am-5:00 pm
Mon. - Fri.
If after 5:00 pm
weekdays or anytime
on weekends, or
holidays, there is no
charge for emergency
calls, and non-
emergency calls are
billed at $100 per
15 min. |
| Extended warranty coverage
on computer equipment
|
Repair Fee |
Yes |
Yes |
| Extended warranty coverage
on SAFLOK door locks
|
Repair Fee |
No |
Yes |
| 10% discount on keycards |
No |
No |
Yes |
If you’re interested in one of the above programs, please complete this form and our extended warranty coordinator will contact within 48-business hours.
|
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